Changes and cancellations
I’ve changed my mind. Can I cancel my order?
To cancel your order, you should contact us as soon as possible. If we have already packaged or sent your order, we will not be able to void it, but it is possible to return it to us. After we have received the goods, we will issue a refund.
Can I add or remove products from my order?
Unfortunately, we cannot change the quantity or chosen product of your order. In cases like this, we recommend you contact our customer services department to cancel the order. Once this has been done, you can place a new order with the products you want instead.
Is it possible to change the delivery address during the order process?
To change the delivery address you must contact us as soon as possible after placing your order. Unfortunately, we cannot change your delivery address once the order has already been packaged or sent.
Where are my ordered products sent from?
All our products are sent from our Swedish warehouse.
Can I track my order?
Once we have packaged and sent your products we will send you a package ID via email. You can then use this number to track your order through DHL’s website. After DHL has processed your package, it will be delivered within 2-5 workdays.
In situations where you have not received a package ID or if the order has not been delivered within 2-5 workdays after it’s been processed, contact us and we will assist you.
I do not live in Sweden. Is it possible for you to deliver to my country?
Our goal is global delivery. However, our delivery firm is currently unable to deliver to:
- Bovet Island
- British Indian Ocoean Territory
- French Southern Territories
- Heard & McDonald Islands
- Johnstone Island
- Midway Island
- Saint Pierre & Miquelon
- Tristanda Cunda
- Wake Island
- Western Sahara
Unfortunately, we cannot guarantee all the locations that our delivery firm can reach. To ensure that we are able to deliver to your location, inquire at your local post office.
How much does the shipping cost?
Purchases and returns within Sweden qualify for free shipping. All our products are sent using DHL’s services. Orders are usually dispatched the day after your order is placed. The delivery will then be sent within 2-5 workdays to your mailbox or your local post office.
I want to send my order as a gift. Is it possible to prevent an invoice from being added to the package?
All our packages are sent without invoices, but they do contain a packing slip. Contact us if you would like to request an invoice and it will be arranged.
How long do I have to wait for my products?
Within Europe 2-4 working days
Rest of the world 3-5 working days
Our intention is to deliver your order as soon as possible. Your order is processed in our warehouse the following workday after you’ve placed it. The order will then be dispatched and sent to your address or post office via DHL’s delivery services.
Hereafter, the expected delivery time is 2-5 workdays. Please note that no deliveries or transports are conducted during weekends and holidays. As soon as the products are sent, we will provide you with a package ID via email. You can use the package ID to track the package on DHL’s website. Usually, your order will be delivered within 2-5 days after DHL has finalized your package delivery.
Be advised that the delivery time is estimated to be 2-5 days. The real delivery time may be influenced by incidents or conditions outside of DHL’s and James Noble’s control.
The standard delivery process is to deliver your package to your mailbox. In the event that this is not possible, it will be sent to your nearest post office and you will receive an SMS, to the phone number you provided when placing the order, to inform you once the package has arrived.
During special promotions, the delivery time may be longer than expected. We appreciate your understanding.
What should I do if I get the wrong product or size?
If you have received the wrong order, you should contact us as soon as possible. We will do our best to promptly correct the mistake.
Is it possible to pick up my order at my local post office?
Orders are always sent using DHL’s services. Packages that can fit into your mailbox will be sent directly to your home address. Bigger packages must be collected at your nearest post office or delivery point, after you have received an SMS notification.
If you have any other questions regarding the delivery, we recommend you contact DHL directly. Provide the package ID that you received in the order confirmation email we sent.
My order has not arrived. What should I do?
You should contact DHL directly and provide your package ID for your order. They will have the most accurate information regarding the delivery status once the package has left our warehouse.
If DHL for some reason are unable to assist you, contact us and we will do our best to solve the problem.
Do I get a strap with my watch?
All our watches are delivered with the dial and the strap you see on our product page. In addition, you can purchase more straps from those available on our page for watch straps.
In our collection, you will find many options that complement our watches.
How do I place an order?
If you find a product that appeals to you, add it to the shopping cart. When you are satisfied with your order, proceed to the checkout where you fill out your personal details and pay for your order.
How do I know my order was placed?
All orders we receive go through multiple checkpoints. When the order is approved you will get an order confirmation sent to the email address provided at the checkout.
I have not received an order confirmation. What should I do?
In a situation where you have not received confirmation, contact us so we can assist. Usually, this is due to the following two reasons: your order failed in some way or it can also happen that the email address you provided was incorrect.
Payment and Security
What payment options are available?
At James Noble, you can pay with multiple payment methods, including MasterCard, Visa, American Express and PayPal.
All payment options available for you will be shown at the checkout when you have chosen your country of delivery.
How do I know my payment has gone through?
To maintain high security, each payment consists of several checkpoints. The cost of the goods ordered will be withdrawn from your account after your order has been processed by our system.
In the event that your account has insufficient funds after the order is processed, the entire order can be canceled without notification.
I’m trying to pay but it isn’t working. What should I do?
All payments to James Noble go through Stripe or PayPal, our payment services supplier. Each payment process has multiple steps for verification to ensure security. If your payment is denied by our payment service, there could be a number of reasons behind it.
The three most common reasons for your payment to be denied are:
- That you have insufficient funds in your bank account or PayPal account. Always make sure to check the balance of the account before completing your purchase.
- You are using a credit card that has not been issued in the country you currently reside in.
- You have a bank that due to security reasons refuses to accept online payments. In most cases, you have to manually accept international online payments at your bank. Usually, it can be done using the online banking services, but sometimes you have to contact the bank directly. If the problem cannot be solved in that manner, we recommend using another payment option, such as PayPal.
In what currency are your products priced?
Prices are in Swedish kronor (SEK) including value added tax (VAT) according to the applicable tax rate. If VAT applies to the purchase, 25% will be debited.
For other EU countries:
Prices are in Euros (EUR) including value added tax (VAT) according to the applicable tax rate. If VAT applies to the purchase, the Swedish VAT rate will be debited.
For other countries:
Prices are given in United States dollar (USD) excluding value added tax (VAT). Depending on country, fees for customs duties and value added tax may apply.
James Noble takes no responsibility for exchange fees or differences in exchange rates that are deducted by your bank or the company that has issued your card. If you have any questions regarding this, contact your bank or the card issuer.
Can I feel confident that my payment details are secure?
Stripe and Paypal, our payment services supplier, ensures that all your details are encrypted and handles all information in accordance with strict banking standards.
The transaction details are not delivered to any party other than your bank and Stripe/Paypal, and cannot be seen by any other party, including James Noble.
Are any of my payment details saved?
We at James Noble have no access to your payment details. The transactions are handled solely by our payment services supplier, Stripe/Paypal, and your bank.